Microsoft KB Archive/249770
Article ID: 249770
Article Last Modified on 11/5/2003
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q249770
Outlook 2000 introduced the ability to create Internet Mail accounts using Newprof.exe. The problem is that if the profile already exists, as when you run Newprof.exe a second time, this new account information is deleted. You are left with a profile that has no account information, so there's no way to send or receive mail.
To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).
To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:
245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
Newprof.exe reads the contents of a .prf file to create an Outlook profile. Outlook uses the profile to store information about a user's e-mail servers, where Outlook information is stored (on the server or in a local file), and other options. The Microsoft Office Resource Kit contains a sample .prf file (outlook.prf) to create an Outlook profile with the Microsoft Exchange Server service and an Internet E-mail service.
For additional information about using Newprof.exe to create default user profiles, click the article number below to view the article in the Microsoft Knowledge Base:
147352 XCLN: Creating Default User Profiles
Additional query words: OL2K
Keywords: kbbug kbfix KB249770