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Microsoft KB Archive/249742

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Knowledge Base


OL2000: (CW) Offline Address Book Fails to Resolve the Recipient's Name

Article ID: 249742

Article Last Modified on 11/5/2003



APPLIES TO

  • Microsoft Outlook 2000 Standard Edition



This article was previously published under Q249742

SYMPTOMS

When you create a new e-mail message while working offline and address it using the Offline Address Book (OAB), Outlook fails to resolve the intended recipient's name and misdirects the message.

CAUSE

This issue occurs if the complete download of the OAB is not successful.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.


Additional query words: OL2K

Keywords: kbbug kbfix KB249742