Microsoft KB Archive/249712

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Setup stops responding during directory replication when installing Exchange Server 5.5 on Windows 2000 Advanced Server

Article ID: 249712

Article Last Modified on 2/26/2007


  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Windows 2000 Standard Edition

This article was previously published under Q249712


When you install Exchange Server version 5.5 on a computer running Windows 2000 Advanced Server and join an existing Exchange Server 5.5 site, setup may stop responding during directory replication. The following event may be displayed in the Windows 2000 Event Viewer:

Event ID: 1005
Type: Error
Microsoft Exchange Directory ID: c1010aae
Unexpected error 0xc0040000. The object cannot be found in the directory. This may be because replication has not completed.


The Exchange Server service account does not have the required permissions.


To resolve this problem, add the Exchange Server service account to the local Power Users group or local Administrators group on a member server. On a domain controller, add the account to the built-in Administrators group.


The minimum rights necessary for the Exchange Server service account on a member server are Power Users rights. However, if installation problems occur when you use the local Power Users group, add the Exchange Server service account to the local Administrators group. Also, if the local Power Users group is not available because of the type of installation that was performed, use the local Administrators group.

Additional query words: 0xc0040000, event id: 1005, c1010aae XADM

Keywords: kbprb KB249712