Microsoft KB Archive/249668

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XADM: Microsoft Exchange Is Unavailable in Windows 2000 Server Backup

Article ID: 249668

Article Last Modified on 1/27/2007


  • Microsoft Exchange Server 5.5 Standard Edition
  • Microsoft Windows 2000 Standard Edition

This article was previously published under Q249668


When you use the backup program that is included with Microsoft Windows 2000 Server on a Windows 2000 Server-based computer that is running Exchange Server 5.5, it may appear that the backup program does not recognize that Exchange Server is installed, and the Microsoft Exchange check box is displayed as unavailable (dimmed) when you try to select it to enable Exchange Server backup.


To work around this problem, double-click Microsoft Exchange (double-click the words Microsoft Exchange, not the Microsoft Exchange check box). After you do, you can click to expand the folder hierarchy under Microsoft Exchange. Information that reflects your organization is displayed, and you can select the components that you want to back up.


Microsoft has confirmed that this is a problem in Windows 2000 Server.

Additional query words: Information store directory site server restore ntbackup disabled

Keywords: kbbug kbpending KB249668