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Microsoft KB Archive/248303

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Knowledge Base


Encarta Encyclopedia: Error Message When You Start Virtual Tour

Article ID: 248303

Article Last Modified on 1/27/2007



APPLIES TO

  • Microsoft Encarta Encyclopedia 99 Standard Edition
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Encyclopedia 2000 Standard Edition
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia 99 Deluxe Edition
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition



This article was previously published under Q248303

SYMPTOMS

When you attempt to start a Virtual Tour in one of the programs listed at the beginning of this article, you may receive an error message similar to one of the following

Enc2000 caused a general protection fault in module Stbv_128.drv.

Enc2000 caused a general protection fault in module Dibeng.dll.

where 2000 is the version year of your program.

CAUSE

This behavior can occur if an ATI Graphics Vantage (Mach 8) video adapter is installed in your computer.

MORE INFORMATION

Microsoft recommends that you do not run any of the programs listed at the beginning of this article on a computer in which an ATI Graphics Vantage (Mach 8) video adapter is installed.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.



Additional query words: multi multi-media media mm ee99 ers99 ee2k ers2k

Keywords: kb3rdparty kbdisplay kberrmsg kbprb KB248303