Microsoft KB Archive/247788
Article ID: 247788
Article Last Modified on 10/27/2006
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q247788
The Internet Mail Service and the information store service may stop responding (hang). The application event log may list the following events:
This behavior can occur if an antivirus program is installed on the Exchange Server computer and is set to scan the folders that contain the Exchange Server databases and log files.
To resolve this problem, configure the antivirus software so that is does not perform scheduled or real-time scans on files and folders that are specific to Exchange Server.
For additional information about recommendations for antivirus programs on Exchange Server, click the article number below to view the article in the Microsoft Knowledge Base:
245822 XGEN: Recommendations for Troubleshooting an Exchange Server Computer with Antivirus Installed
Keywords: kbprb KB247788