Microsoft KB Archive/247476

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XADM: Error When Creating a Mailbox for a User That Already Has E-mail Address

Article ID: 247476

Article Last Modified on 2/26/2007


  • Microsoft Exchange 2000 Server Standard Edition

This article was previously published under Q247476


When you use the Windows 2000 Active Directory Users and Computers Microsoft Management Console (MMC) snap in to enable or add Exchange 2000 Server mail for a user that is not mailbox-enabled but that does have an SMTP e-mail address defined on the General tab of the user properties, you receive the following error message:

The selected recipient is already mail enabled.


To resolve this issue:

  1. Right-click the user object, and then click Disable Exchange Mail.
  2. When the warning message of removing all e-mail addresses appears, click Yes to confirm.
  3. Right-click the user object, click Enable Exchange Mail or Add Exchange Mail.


This behavior is by design.

Additional query words: exch2kp2w

Keywords: kberrmsg kbprb KB247476