Microsoft KB Archive/246760

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Intermittent Loss of Connection to the Internet Using Cable Modem

Article ID: 246760

Article Last Modified on 11/1/2006


  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Proxy Server 2.0 Standard Edition

This article was previously published under Q246760


If you connect to the Internet through a cable modem on a computer running both Microsoft Windows NT Server 4.0 and Microsoft Proxy Server 2.0, you may experience interruptions in your service shortly after connecting. You are able to identify remote sites by IP (Internet Protocol) address (PING), but not by host name. The DNS (Domain Name Server) has been configured properly.


This behavior may occur if the signal strength on your cable modem is too low. The signal's strength may be diminished if the length of the cable from your cable modem to your cable company's connection point exceeds the recommended length for the cable transmitting the signal.


To resolve this issue, contact your cable company and request to have signal repeaters added to the line to amplify the signal.

Additional query words: fail lose

Keywords: kbprb KB246760