Microsoft KB Archive/173711

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OFF97: Buttons in Close Dialog Box Are Incorrect After Upgrading to SR-1

Article ID: 173711

Article Last Modified on 1/20/2007


  • Microsoft Office 97 Service Pack 1
  • Microsoft Word 97 Standard Edition
  • Microsoft Excel 97 Standard Edition

This article was previously published under Q173711


When you attempt to close a file, a dialog box appears with three buttons: Cancel, Yes, and OK. When you click any of them, the buttons perform unexpected functions. For example, the buttons function as described in the following table.

   Button   Function that is performed

   Cancel   The file is saved.

   Yes      The file is closed without saving changes.

   OK       The operation is cancelled.

You may also receive dialog boxes in which a button contains the text "the application that sent this" instead of the text "OK."


This problem occurs if the following conditions are true:

  • You install the Microsoft Office 97 SR-1 Patch on your computer.


  • You make changes to a file and then attempt to close the file.

NOTE: This problem does not occur in Microsoft Access 97 SR-1.


To resolve this problem, install Microsoft Office 97 for Windows, Service Release 2 (SR-2). For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

192874 OFF97: An Overview of Microsoft Office 97 SR-2

You can also work around this problem by replacing the Mso97.dll and Mso7enu.dll files on your computer and running the Office 97 SR-1 Patch Setup again. To do this, follow these steps:

  1. Press CTRL+ALT+DELETE to display the Close Program dialog box. Click the OSA item and click End Task.
  2. Press CTRL+ALT+DELETE to display the Close Program dialog box. Click the Findfast item and click End Task. Another dialog is displayed. Click End Task. Press CTRL+ALT+DELETE again to display the Close Program dialog box. Ensure that Findfast and OSA do not appear in the list. If they do, Click the item and click End Task.
  3. Insert the Office 97 compact disc into your CD-ROM drive.

    NOTE: If you have Microsoft Project 98 installed on your computer, insert the Microsoft Project 98 CD-ROM instead of the Microsoft Office 97 CD-ROM.
  4. Using Windows Explorer, open the following folder on the CD-ROM drive:

          <CD-ROM Drive>:\Office

    where <CD-ROM Drive> is the drive letter for your CD-ROM drive (usually drive D). For example, if your CD-ROM drive letter is D, open the following folder:

  5. On the View menu, click Options. Click the View tab. Click to select Show All Files. Click OK.
  6. Right-click the Mso97.dll file. On the shortcut menu, click Copy.
  7. Using Windows Explorer, open the following folder on your hard disk:

          Program Files\Microsoft Office\Office
  8. On the Edit menu, click Paste.
  9. Repeat steps 3 through 7. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.
  10. In Windows Explorer or File Manager, run the patch by double-clicking the Sr1off97.exe file.

    This step is not necessary if you copied Mso97.dll and Mso7enu.dll from the Project 98 compact disc.

For additional information about the Office Startup Application (OSA), click the article number below to view the article in the Microsoft Knowledge Base:

165071 OFF97: What Is the Office Startup Application (OSA) and What Does It Do?


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: off97 save scrambled word garbled Excel switch options yes no cancel button dialog outlook incorrect wrong text buttons dialogs labels label

Keywords: kbprb kbui KB173711