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Microsoft KB Archive/172666

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Knowledge Base


ActiMates Character Stutters or Misses Words Frequently When Used with the Computer

Article ID: 172666

Article Last Modified on 8/16/2005



APPLIES TO

  • Microsoft ActiMates Interactive Arthur
  • Microsoft ActiMates Interactive Barney
  • Microsoft ActiMates Interactive D.W.
  • Microsoft ActiMates PC Pack
  • Microsoft ActiMates PC Pack 2
  • Microsoft ActiMates Arthur's Brainteasers
  • Microsoft ActiMates Arthur's Math Carnival
  • Microsoft ActiMates Arthur's Reading Roundup
  • Microsoft ActiMates Barney Goes to the Circus
  • Microsoft ActiMates Barney Under the Sea
  • Microsoft ActiMates PC Pack
  • Microsoft ActiMates Fun on the Farm with Barney



This article was previously published under Q172666

SYMPTOMS

The Microsoft ActiMates character stutters or misses words frequently when you use it with the ActiMates PC Pack Transmitter, your computer, and an ActiMates-compatible software title.

CAUSE

The ActiMates character and the ActiMates PC Pack Transmitter are low- powered radio devices, much like an AM/FM radio or a cordless phone. Radio interference may occasionally cause the ActiMates character to stutter or miss a word.

RESOLUTION

Close all other programs while the ActiMates-compatible software is running. If you find that the ActiMates character stutters or misses words frequently when you use it with your computer and an ActiMates- compatible software title, the character is not communicating clearly with the Transmitter for some reason. To resolve this problem, try the following:

  • Move the ActiMates character closer to the Transmitter or a few feet to the right or left. The ActiMates character should be less than 15 feet (4.6 meters) from the Transmitter, and the Transmitter should be at least 1 foot (0.3 meters) from the computer, monitor, and speakers.
  • Try moving the Transmitter to a different location.
  • Make sure the Transmitter's cable is fully extended.
  • If you're using a cordless phone while the ActiMates character is interacting with the ActiMates-compatible software, there may be interference between the phone and the Transmitter. Change the frequency (channel) of your cordless phone.
  • Other radio-operated electronic devices may also cause interference with the Transmitter. For example, baby monitors, garage door openers, burglar alarms, radio controlled toys, or certain types of appliances with electric motors. Turn off other radio operated devices while the ActiMates character is interacting with the software.



Additional query words: barney barnie acta acti mates mate actamate dw

Keywords: kbhardware kbusage KB172666