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Microsoft KB Archive/172365

From BetaArchive Wiki

Article ID: 172365

Article Last Modified on 8/31/2005


  • Microsoft Publisher 97 Standard Edition

This article was previously published under Q172365


When you attempt to install Microsoft Publisher 97 from compact disc onto a computer running Microsoft Windows NT 3.51 or Windows 95, you may receive either of the following error messages.

  • If you run setup by clicking Run on the Windows Start menu, you may receive this message:

    Setup.exe. File not found. Please verify the correct file name was given.

  • If you run setup from the Windows NT File Manager, you may receive this message:

    File Manager cannot find the file (or one of its components).

Although you can see the Setup.exe file on the compact disc, you cannot copy the file from the compact disc to your local hard disk or to a network location. However, you can copy other files from the compact disc to the local disk or the network location.

NOTE: These errors only occur when you install Publisher under Windows NT 3.51 or Windows 95. Publisher 97 is not supported under Windows NT 3.5 and installs without error under Windows NT 4.0.


These errors occur because the file names of the Setup.exe file and other setup- related files are in lower case (Setup.lst) or mixed case (Setup.lst) on the compact disc. The Windows NT 3.51 CD file system (CDFS) cannot read these files.

NOTE: Usually, if this problem occurs under Windows 95, the problem is related to your having 16-bit device drivers configured for your CD-ROM drive. To resolve this problem you will need to install a 32-bit Windows 95- compatible device driver for your CD-ROM drive.


To work around this problem, use one of the following methods.

NOTE: If you are using Windows 95, try Method 3 first.

Method 1: Obtain the Floppy Disk Version of Publisher 97

To obtain Microsoft Publisher 97 on floppy disks, call the Microsoft Order Desk at (800) 360-7561. If you are outside the United States, contact the Microsoft subsidiary for your area. To locate your subsidiary, see the Microsoft World Wide Offices Web site at:

Method 2: Create an Administrative Installation of Publisher 97

You can install Publisher 97 from a Windows 95 or Windows NT 4.0 computer to a file server. After you install Publisher 97 on the server, you can install Publisher 97 from the server to the Windows NT 3.5.1 client computer.

For more information about administrative installations, please read the Network.hlp file, which is located on the Publisher 97 compact disc.

Method 3: Update the CD-ROM Driver (Windows 95 Only)

Update the 16-bit CD-ROM device driver to a 32-bit Windows 95 device driver. To obtain the updated driver, you should contact the manufacturer of your CD- ROM device.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


For additional information about CDFS, please see the following articles in the Microsoft Knowledge Base:

142372 Windows NT Support for Long File Names Under CDFS File System

123067 CDFS Does Not Support Lowercase Filenames

93604 ISO 9660 Support for CD-ROM

Additional query words: pub97 mspub ntvdm 4.00 install acme stf missing gone lost custsales pub4 w_mspub win95 950

Keywords: kbsetup kbprb KB172365