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Microsoft KB Archive/171931

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Knowledge Base

Microsoft Press CD-ROM and Floppy Disk Replacement Policy

Article ID: 171931

Article Last Modified on 7/30/2001

This article was previously published under Q171931


This article describes the process for obtaining a replacement CD-ROM or diskette for any Microsoft Press companion CD-ROMs and floppy disks.


If your CD-ROM or floppy disk is clearly physically defective (cracked, badly warped, contains a deep scratch, etc.), you can exchange it for a replacement CD-ROM or floppy disk in the United States of America by calling Microsoft Press at 800-MS-PRESS.

If you are outside the United States of America, please contact your local Microsoft Press distributor or subsidiary. For a list of distributors, please connect to the Microsoft Press Web site at

and look for the English Language Distributors list.

IMPORTANT: Replacing the CD-ROM or floppy disk will not solve any software related issues. Therefore, replacement should be considered only if the Setup program fails and if there are no other known problems posted on the Microsoft Press Support Web site at:

Unfortunately we currently cannot provide replacement disk contents via the Web due to legal considerations. However, individual file patches are posted on the Internet when appropriate. Please refer to the Microsoft Press Support Web site for further information.

If you need further assistance obtaining a replacement disc, please e- mail MSPINPUT@MICROSOFT.COM.

Additional query words: mspress ms_press press bookbug

Keywords: kbpolicy kbother kbdocerr KB171931