Microsoft KB Archive/171924

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Microsoft Knowledge Base

MSN Sign-In Screen Appears When Starting Windows

Last reviewed: October 13, 1997
Article ID: Q171924

The information in this article applies to:

  • The Microsoft Network versions 1.2, 1.3, 2.0, 2.5
  • Microsoft Windows 95

SYMPTOMS

When you start Windows 95, you may be prompted to sign in to MSN, The Microsoft Network.

CAUSE

This behavior can occur for any of the following reasons:

  • The Startup folder may contain a shortcut to MSN or to an e-mail client.
  • A registry key is damaged or contains an incorrect value.

RESOLUTION

To resolve this behavior, use the appropriate method:

Method 1

Remove the shortcut to MSN or your e-mail client from the Startup folder. To do so, follow these steps:

  1. Right-click the Start button, and then click Open.
  2. Double-click the Programs folder.
  3. Double-click the Startup folder.
  4. Right-click the MSN shortcut icon, and then click Delete. Do the same

for the e-mail client shortcut icon if it is present in the Startup folder.

Method 2

Reinstall MSN to correct the registry settings. To do so, use the following steps:

MSN Version 2.0:

  1. Insert the MSN CD-ROM in the CD-ROM drive. If the Welcome To MSN Setup

screen appears, click Cancel, and then click Yes.

  1. Double-click My Computer on the desktop.
  2. Right-click the CD-ROM drive that contains the MSN CD-ROM, and then

click Explore.

  1. Double-click the Help folder.
  2. Double-click the Uninst.exe file.
  3. When the MSN Un-Install Utility dialog box appears, quit all programs,

and then click Yes.

  1. Click OK.
  2. When you are prompted to restart the computer, click Yes.
  3. Install MSN.

MSN Version 2.5:

  1. To uninstall MSN, please see the following article in the Microsoft

Knowledge Base:

      ARTICLE-ID: Q173274
      TITLE     : How to Uninstall The Microsoft Network Version 2.5

Install MSN.

MORE INFORMATION

For information about installing MSN, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q159037
   TITLE     : FastTips:  MSN Installation and Setup Questions & Answers

   ARTICLE-ID: Q159870
   TITLE     : Questions and Answers About Setting Up the New MSN

   ARTICLE-ID: Q174200
   TITLE     : How to Install The Microsoft Network Version 2.5

Additional query words: 1.20 1.30 2.00 2.50

Keywords : msnother kbenv
Version : 1.2 1.3 2.0 2.5
Platform : WINDOWS


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Last reviewed: October 13, 1997
©1997 Microsoft Corporation. All rights reserved. Legal Notices.