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Microsoft KB Archive/171184

From BetaArchive Wiki

PPT97: Viewer Setup Cannot Remove


The information in this article applies to:

  • Microsoft PowerPoint 97 for Windows


When you remove Microsoft PowerPoint Viewer 97, you may receive the following error message

Setup could not open the file:

where <C:\TEMP> is the path to your temporary directory.

If you click Ignore, the Setup program removes PowerPoint Viewer correctly.


When you install PowerPoint Viewer, the Setup program creates a file named in a temporary folder named MSE000. When Viewer Setup is done, the MSE000 folder and its contents are deleted. In some cases, the Setup program incorrectly records the as a file it installed. So, when you attempt to remove PowerPoint viewer, the Setup program tries to remove which is no longer on your computer.

NOTE: The folder MSE000 is created in your temp folder (the default temp folders are "C:\Windows\Temp" for Windows 95 and "C:\Temp" for Windows NT).


Do not click Abort in this error dialog box. Clicking Abort may cause problems when you try to remove PowerPoint Viewer. Click Ignore and the Viewer Setup process will complete successfully. is no longer on your computer, so it cannot be removed.


Microsoft has confirmed this to be a problem in Microsoft PowerPoint Viewer version 97.

Additional query words: cant install 8.00 power point powerpt winppt ppt95 ppt97 pptview Ppview32.exe

Keywords : kbsetup kbviewer
Issue type : kbprb
Technology : kbPowerPtSearch kbPowerPt97 kbPowerPt97Search

Last Reviewed: November 9, 2000
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