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Microsoft KB Archive/171090

From BetaArchive Wiki
Knowledge Base

OFF97: Artgalry.cag Points to Deleted PCS Files

Article ID: 171090

Article Last Modified on 1/20/2007


  • Microsoft Office 97 Standard Edition
  • Microsoft Excel 97 Standard Edition
  • Microsoft PowerPoint 97 Standard Edition
  • Microsoft Word 97 Standard Edition
  • Microsoft Access 97 Standard Edition
  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q171090


When you insert a Clip Gallery object in any of the programs listed at the beginning of this article, you may receive the following error message

Cannot Open Preview File

Clip gallery cannot open the preview file <drive>:\<MSOffice folder>\clipart\pcsfiles\popular.cag

That file may have been deleted or moved. If you moved that file, choose Import Clips, then select the file at its new location. This will re-import the clips in that previews file.

where <drive> is the hard disk on which you previously installed Microsoft Office 7.0 for Windows 95 (usually drive C), and <MSOffice folder> is the folder in which you previously installed Microsoft Office 7.0.


This problem occurs if the following conditions are true:

  • You upgraded from Microsoft Office 7.0 to Microsoft Office 97.


  • You deleted the folder for ClipArt from in the folder in which you installed Office 7.0.


To resolve this problem, follow these steps:

  1. On the Start menu, point to Find and click Files or Folders.
  2. In the Named box, type Artgalry.cag. In the Look In box, type c:\. Click to select the Include Subfolders check box and click Find Now.

    Note the complete path that the search results window displays.
  3. Using the right mouse button, click the Artgalry.cag file in the search results window. Click delete.
  4. Copy the following file from the OS folder on the Microsoft Office 97 compact disc:


    On the Edit menu, click Paste to paste the file in the folder listed in the search results window in step 2.

  5. Switch to the Find program window. Click Find Now.
  6. Right-click the Artgalry.cag file in the search results window. Click Properties.
  7. Clear the Read-only check box under Attributes in the Properties dialog box. Click Apply, and then click OK.
  8. Close the Find program window.


Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Keywords: kberrmsg kbgraphic kbprb KB171090