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Microsoft KB Archive/170937

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Knowledge Base


WD97: Supplemental Converter Not Listed in Files Of Type List

Article ID: 170937

Article Last Modified on 1/20/2007



APPLIES TO

  • Microsoft Word 97 Standard Edition



This article was previously published under Q170937


SYMPTOMS

After you install a supplemental converter, you may not see the name of a supplemental text converter in the Files Of Type drop-down list in the Open dialog box.

WORKAROUND

In order for Microsoft Word to recognize the new converter, do the following:

  1. On the File menu, click Open.
  2. In the "Files of type" list, click "All Files (*.*)."
  3. Select the file that you are trying to open with the supplemental converter.
  4. Click Open.

To save a file in a foreign format that is not listed after you install a supplemental converter, follow these steps:

  1. Open a new blank document.
  2. On the File Menu, click Save As.
  3. In the "Save as Type" drop-down list, click a foreign file format such as Text Only (*.txt).
  4. Enter a name for the document and click Save.
  5. Close the new document then re-open the document you just closed.


This re-registers all of the installed text converters including any new converters.

  1. Open the original file that you want saved in the new file format.
  2. On the File menu, click Save As.


You should now see the foreign format that you want to use in the "Save as Type" list.

  1. Click to select the file type and then click Save.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


Additional query words: saveas

Keywords: kbbug KB170937