Microsoft KB Archive/170265

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Article ID: 170265

Article Last Modified on 1/20/2007


  • Microsoft Word 97 Standard Edition

This article was previously published under Q170265


In Word 97 (the U.S. version), when you open a document created in the Korean version of Word 97, and you then save the document in Rich Text Format (RTF) or HTML format, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

When you click Details, you receive the following message:

WINWORD caused an invalid page fault in module WINWORD.EXE.


This error message occurs when you create a document in the Korean version of Word 97 that contains heading levels with no numbering, numbering with symbol characters, or numbering with other double-byte characters.


To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).


Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

172475 OFF97: How to Obtain and Install MS Office 97 SR-1


For more information about international features, please see the following articles in the Microsoft Knowledge Base:

163813 WD97: International Characters Incorrectly Mapped

159950 WD97: General Information About International Functionality

159471 How to install the Far East support files to use in Word 97

For more information about exchanging documents with international versions of Word, click the Office Assistant, type "international" (without the quotation marks), click Search, and then click the "International features in Word" topic.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Additional query words: SR1 release1 8.0 8.00 ipf gpf

Keywords: kbbug kberrmsg kbfix kbinterop kbusage KB170265