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Microsoft KB Archive/169982

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Knowledge Base


OL97: Outlook Appears to Hang When Checking for New Mail

Article ID: 169982

Article Last Modified on 1/20/2007



APPLIES TO

  • Microsoft Outlook 97 Standard Edition



This article was previously published under Q169982

SYMPTOMS

When you click "Check for New Mail," and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:

  • Click a menu item outside the dialog box.
  • Click Cancel in the dialog box that appears if you have incorrect server settings.

If you press CTRL+ALT+DELETE to display the Close Program list, it does not indicate that Outlook is not responding.

RESOLUTION

To end the current process and return control to Outlook do the following:

  1. Press CTRL+ALT+DELETE.
  2. Select the e-mail service in the Close Programs list, then click End Task.


NOTE: Do not select Microsoft Outlook. If you do, it will quit.


STATUS

This issue is fixed in Microsoft Outlook 97, Service Release 1.

For more information on Service Release 1, please see the following articles in the Microsoft Knowledge Base:

156542 Microsoft Office Service Release 1 Enterprise Update


166024 Distribution information for Outlook 97, version 8.02


Keywords: kbbug KB169982