Microsoft KB Archive/169982

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OL97: Outlook Appears to Hang When Checking for New Mail

Article ID: 169982

Article Last Modified on 1/20/2007


  • Microsoft Outlook 97 Standard Edition

This article was previously published under Q169982


When you click "Check for New Mail," and while the Connecting to Server dialog box is open, Microsoft Outlook 97 appears to hang if you do either of the following:

  • Click a menu item outside the dialog box.
  • Click Cancel in the dialog box that appears if you have incorrect server settings.

If you press CTRL+ALT+DELETE to display the Close Program list, it does not indicate that Outlook is not responding.


To end the current process and return control to Outlook do the following:

  2. Select the e-mail service in the Close Programs list, then click End Task.

NOTE: Do not select Microsoft Outlook. If you do, it will quit.


This issue is fixed in Microsoft Outlook 97, Service Release 1.

For more information on Service Release 1, please see the following articles in the Microsoft Knowledge Base:

156542 Microsoft Office Service Release 1 Enterprise Update

166024 Distribution information for Outlook 97, version 8.02

Keywords: kbbug KB169982