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Microsoft KB Archive/169408

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Knowledge Base


XCLN: Unable to Drag and Drop Attachment in Message

PSS ID Number: 169408

Article Last Modified on 11/4/2004



The information in this article applies to:

  • Microsoft Exchange Windows 3.x client 4.0



This article was previously published under Q169408

SYMPTOMS

If you are running Windows 95 and have Symantec Corporation's Norton AntiVirus 2 installed, you might not be able to drag and drop an attachment to a message in your Microsoft Exchange Windows 3.x client to your desktop or any other location. You will see the mouse pointer change to a no symbol, a circle with diagonal line. You can save the attachment using any other Save option.

WORKAROUND

If Norton Scheduler loads from the StartUp group and runs Norton AntiVirus 2, Norton AntiVirus 2 will remain in memory as a Terminate and Stay Resident program (TSR). If you start Norton Scheduler after startup, Norton AntiVirus 2 will run as an on-demand application and this problem will not occur. To remove Norton Scheduler from the StartUp group, follow these steps:

  1. Right-click on the Windows 95 task bar and click Properties.
  2. Click the Start Menu Programs tab.
  3. Click the Advanced... button.
  4. Expand Programs in the left-pane and click StartUp.
  5. In the right-pane, select Norton Scheduler and drag it to your desktop.


STATUS

Microsoft and Symantec Corporation have confirmed this to be a problem in the Norton AntiVirus program for Windows 95, version 2.01. Please contact Symantec Corporation for any new releases or fixes.


Additional query words: drag'n'drop drag Norton Virus

Keywords: kbprb KB169408
Technology: kbExchange400 kbExchangeClientSearch kbExchangeSearch kbZNotKeyword3