Microsoft KB Archive/103943

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Mac Gty: Details Unavailable for Gateway Users

Article ID: 103943

Article Last Modified on 10/30/2006


  • Microsoft Mail for Appletalk Networks 3.0
  • Microsoft Mail for Appletalk Networks 3.1
  • Microsoft Mail for AppleTalk Networks 3.1a
  • Microsoft Mail for AppleTalk Networks 3.1c
  • Microsoft Mail for AppleTalk Networks 3.1d

This article was previously published under Q103943


The Details button in the Addressing screen is unavailable (grayed) after a gateway recipient has been selected.


You are attempting to get details for a gateway recipient defined by the gateway server's network manager. Additionally, the gateway recipient name has been propagated to the current server via an access gateway. If this is the case, the Details button will remain unavailable when you select a gateway recipient. The Gateway Installer does not include the necessary resources to allow the access gateway to obtain detailed information about the gateway recipients when the access component is installed. Therefore, details on server-defined gateway recipients are not available to those users on gateway access servers.

However, detailed information for the gateway recipients is available to Microsoft Mail users whose accounts are defined on the master gateway server.

Gateway recipients created by individual users within their Personal Address Books will still display details.


Microsoft has confirmed this to be a problem in versions 3.0 and 3.1 of Microsoft Mail for AppleTalk Networks. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.00 3.10 3.10a 3.10c 3.10d names addresses

Keywords: KB103943