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Microsoft KB Archive/101732

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PPT: GP Fault Immediately after Opening Presentation

PSS ID Number: Q101732 Article last modified on 05-16-1998




The information in this article applies to:

  • Microsoft PowerPoint for Windows, versions 3.0, 4.0, 4.0a, 4.0c
  • == Microsoft Windows operating system version 3.1 ==


If you receive a general protection (GP) fault immediately upon opening a presentation in PowerPoint, there may be a problem with the preview image that is stored with the presentation. To test for this problem, do the following:

  1. From the File menu, choose Open.
  2. Instead of selecting the filename with your mouse, manually type the filename. Choose OK.
  3. If the presentation opens correctly, save it with a new name. You should then be able to open the new file in the usual way.


PowerPoint stores a preview image of the first slide in the presentation whenever the presentation is saved. If opening a presentation causes a GP fault in PowerPoint, there may be a problem with the preview image.

The image is created when Windows asks the video driver to make a particular type of bitmap (a 16-color Device Independent Bitmap or DIB) of the first slide in the presentation. Should this function be incorrectly implemented by the video driver, a GP fault may occur when you attempt to open the file, but only if the preview image is shown in the File Open dialog in PowerPoint. Manually typing the filename into the File Open dialog opens the presentation without displaying the preview image, and the file opens normally.

This problem usually only occurs on a computer other than the one that last modified/saved the presentation. To correct the problem, simply save the presentation after successfully opening it using the method described above. This will replace the faulty DIB, eliminating the source of the problem.

NOTE: In some cases this problem will not generate an error. Instead, PowerPoint will exit to the Program Manager as soon as you select the file in the File Open dialog box. When you experience this problem you can still open the file from File Manager.

Additional query words: 3.0 4.0 power point powerpt powerpnt.exe winppt 4.00a 4.00c ppt powerpnt ppt30 ppt40 ====================================================================== Keywords : kberrmsg kbusage Version : windows:3.0,4.0,4.0a,4.0c Platform : WINDOWS Hardware : x86 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 1998.