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Microsoft KB Archive/100578

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Knowledge Base

Print Queues and Their Associated Shares Disappear

Article ID: 100578

Article Last Modified on 9/30/2003


  • Microsoft LAN Manager 2.2 Standard Edition

This article was previously published under Q100578


Print queues and their associated shares disappear after a couple hours.


This may be because you upgraded to LAN Manager 2.2 but did not upgrade OS/2. The HPFS386 that ships with LAN Manager 2.2 is slightly different than what shipped in earlier versions and may cause problems.

Other possibilities include:

  1. The controller does not have the correct bid.
  2. The SRVAUTO.PRO file is corrupted or contains invalid entries.
  3. HPREDIR is being used for a network printer.


As a possible workaround, you can reformat and install the OS/2 version that ships with LAN Manager 2.2 OS/2. Before reformatting the drive, ensure that you retain all your data by running Detach from within the Net Administrator user interface. Once you have done this, locate and backup these files:


where x is each drive that was backed up.

For other possible causes:

  1. Make sure the controller has the correct bid.
  2. If you suspect file, try using a backup copy, if you have one that contains all of the correct shares.
  3. If you are using HPREDIR for a network printer, re-install it and rebuild the queues and shares.

Additional query words: prodlm 2.20

Keywords: KB100578