------------------------------------------------------------
README for Online Services and Internet Service Providers
August 1997
------------------------------------------------------------
(c) Copyright Microsoft Corporation, 1997
HOW TO USE THIS DOCUMENT
To view the document on screen in Notepad, maximize the Notepad window.
To print 'About the Online Services.txt' open it in Notepad or another word processor, click the File menu, and then click Print.
CONTENTS
OVERVIEW
PROBLEMS SETTING UP CLIENTS IN the BETA?
PRODUCT SUPPORT AND PAYMENTS
America Online (in the U.S.) America Online (in the U.K.) AOL Canada (in Canada) AT&T WorldNet Service CompuServe The Microsoft Network Prodigy Internet
TO SET UP A NEW ACCOUNT
TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT
OVERVIEW
==
The online services/Internet service providers listed in this folder are made available to you for your convenience. You can select the online service/ Internet service provider of your choice.
PROBLEMS SETTING UP CLIENTS IN the BETA?
============================
The Online Service clients can be found on the Windows 98 CD in \Windows 98\ols\xxx. If you experience problems setting up an individual client that relate to finding the correct files, perform the following steps: 1) In Explorer, copy all of the contents of the \Windows 98\OLS\xxx directory to your \program files\online services\xxx directory. (Where XXX is the name of the client you are trying to setup.) 2) Run the OLS client setup from within the directory to which you just copied all the files.
Keep in mind, this is a beta, and both Microsoft and the Online Services are still modifying code.
PRODUCT SUPPORT AND PAYMENTS
================
By selecting an online service/Internet service provider listed in this folder, you will be establishing an account with that online service/ Internet service provider and not with the Microsoft Corporation. Therefore, your payment will be due to the online service/Internet service provider. The online service/Internet service provider you select will provide you with specific payment instructions.
Microsoft does not provide technical support for the services that your online service/Internet service provider renders. If you have any questions concerning a particular online service's/Internet service provider's policies or offerings, you should contact the online service/ Internet service provider directly.
If you use one of the following online services/Internet service providers, you can find technical support information in the this section.
America Online (in the U.S.)
Telephone:
Technical Support: 1 (800) 827-3338 Sales and Billing: 1 (800) 827-6364
America Online (in the U.K.)
The America Online client software for the United Kingdom is version 3.0.i.
Telephone: Technical Support Customer Service Centre: 0800 279-7444.
Further information about terms and conditions is available online, or call the free General Inquiries number: 0800 376-5432.
AOL Canada (in Canada)
Telephone
Technical Support: 1 888 265-4357 General Inquiries: 1 888 265-4357
Further information about terms and conditions is available when you sign on for the FREE TRIAL OFFER.
AT&T WorldNet Service
Telephone:
Inside the U.S.: 1 (800) WORLDNET [1 (800) 967-5363] Outside the U.S.: (201) WORLDNET [(201) 967-5363]
CompuServe
Telephone (U.S. and Canada only):
Customer Service: 1 (800) 848-8990 Signup Support: 1 (800) 336-6823
Online:
To access online assistance, type GO MEMBER.
The Microsoft Network (MSN)
Telephone:
Dial 888-MSN-TIPS (888-676-8477) for FastTips on MSN issues. Customer Service: Australia 02 9934 9000 Canada (English) 800-386-5550 Canada (French) 800-952-1110 Canada TDD (English) 800-840-9890 United Kingdom 0345 000 111 United States 800-386-5550 United States TDD 800-840-9890 If you are calling from a country not listed above, dial 44 181 607 0012 for English-language Customer assistance. Technical Support: Australia 02 9934 9000 Canada (English) 425-635-7019 Canada (French) 425-635-7020 Canada TDD (English) 425-635-4948 United Kingdom 0345 000 111 United States 425-635-7019 United States TDD 425-635-4948 If you are calling from a country not listed above, dial 44 181 607 0012 for English-language Technical assistance.
Online:
Click MSN Member Support E-mail to send in your question.
Prodigy Internet
Telephone (U.S. and Canada only):
Customer Service: 1 (800) 213-0992 Signup Support: 1 (800) 213-0992
Online:
To access online assistance, go to HELP.
TO SET UP A NEW ACCOUNT
===========
If you decide to select one of the online services/Internet service providers listed in this folder, click the icon for that online service/Internet service provider. This will begin setting up access with that provider on your computer.
TO SET UP YOUR COMPUTER TO USE AN EXISTING ACCOUNT
======================================
If you already have an account established with one of the online services/Internet service providers listed in this folder, you can click the icon for that online service/Internet service provider to begin setting up your computer for access using your existing account. Each specific client is responsible for how it handles the existing member.
