Microsoft KB Archive/317656

Knowledge Base

XADM: Exchange Server 5.5 Memory Issues After You Update Trend Micro Scan Engine

PSS ID Number: 317656

Article Last Modified on 8/6/2002

---

The information in this article applies to:

• Microsoft Exchange Server 5.5

---

This article was previously published under Q317656

SYMPTOMS

After you update your antivirus software, you may experience one of the following issues:

• Microsoft Exchange Server services may stop.
• Your computer may report being out of virtual memory and one of the following event ID messages may be logged in the Application event log:

Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 12/3/2001
Time: 10:55:59 AM
User: N/A
Computer: EXCHANGE01
Description:
The application realscan.exe generated an application error The error occurred on 10/ 3/2001 @ 16:55:59. 31 The exception generated was c0000005 at address 00413c38 (nosymbols)

Event Type: Error
Event Source: MSExchangeIS Private
Event Category: General
Event ID: 7200
Date: 12/3/2001
Time: 10:45:00 AM
User: N/A
Computer: EXCHANGE01
Description:
Background thread FDoQuotaCheck halted due to error code 0xfaf.

Event Type: Information
Event Source: MSExchangeDS
Event Category: Internal Processing
Event ID: 1166
Date: 12/3/2001
Time: 10:44:52 AM
User: S-1-5-21-509428745-1890147791-1008150880-5537
Computer: EXCHANGE01
Description:
Error 8 has occurred (internal ID 30f0090). Contact Microsoft Technical Support for assistance.

-or-

Event Type: Error
Event Source: MSExchangeIS Private
Event Category: General
Event ID: 1220
Date: 12/3/2001
Time: 10:45:05 AM
User: N/A
Computer: EXCHANGE01
Description:
Internal server error: database session was not released by previous request.

CAUSE

This issue may occur after you update your Trend Micro scan engine to version 5.500.

RESOLUTION

To resolve this issue, contact Trend Micro Inc. for additional information and the latest update of the scan engine.

For information about how to contact Trend Micro Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

You may also consider reverting the scan engine to version 5.450.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Keywords: kbprb KB317656
Technology: kbExchange550 kbExchangeSearch kbZNotKeyword2

---

Send feedback to Microsoft

© 2003 Microsoft Corporation. All rights reserved.