PSS ID Number: 306949
Article Last Modified on 10/21/2003
The information in this article applies to:
- Microsoft Windows 2000 Professional
This article was previously published under Q306949
SYMPTOMS
After you install Iomega Tools, you may receive the following error message:
CAUSE
This behavior is related to Iomega's ATAPI driver.
RESOLUTION
To resolve this behavior, complete the following steps:
- Start your computer by using the Windows 2000 CD.
- At the Welcome to Setup screen, press R for repair. At the next prompt, press C to start the Windows 2000 Recovery Console.
- Enter the number of the Windows 2000 installation that you want to repair, and then type the Administrator password when you are prompted.
- To disable the Iomega drivers, type the following command at the Recovery Console command prompt, and then press ENTER:
disable imgatapi
- To see whether the Atapi service is still set to Boot, type the following command, and then press ENTER:
listsvc
If the Atapi service is set to Boot, type exit, and then press ENTER, to restart the computer.
If the Atapi service is set to Disabled, type the following command, and then press ENTER:enable atapi service_boot_start
Then type exit, and then press ENTER, to restart the computer.
- Use the Add/Remove Programs utility to remove the Iomega Tools program.
MORE INFORMATION
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact Iomega, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
For additional information about the Windows 2000 Recovery Console, click the article number%2 below to view the article%2 in the Microsoft Knowledge Base:
229716 Description of the Windows 2000 Recovery Console
Keywords: kb3rdparty kberrmsg kbprb KB306949
Technology: kbwin2000Pro kbwin2000ProSearch kbwin2000Search
