Article ID: 184449
Article Last Modified on 11/4/2000
APPLIES TO
- MSPRESS Microsoft Sourcebook for the Help Desk, Second Edition ISBN 1-57231-582-2
This article was previously published under Q184449
SUMMARY
This article contains comments, corrections, and information about known errors relating to the Microsoft Press book Microsoft Sourcebook for the Help Desk, Second Edition, ISBN 1-57231-582-2.
The following topics are covered:
- CD-ROM: Instructions For Installing Tools
- Page 81: Table Is Incorrect
MORE INFORMATION
CD-ROM: Instructions For Installing Tools
The valuable tools on the CD-ROM mentioned on the back cover are all installed by the Microsoft TechNet sampler. To install these tools and forms, follow these steps:
- Insert the CD-ROM into the drive.
- If the Setup program does not immediately appear, click the Start button, point to Programs and click Windows Explorer. Click the CD-ROM drive to open it and then double-click Autorun.exe.
- Click the Microsoft TechNet button to install the contents of the companion CD-ROM.
To access any of the tools, click the Start button, point to Programs and click Microsoft TechNet.
Page 81: Table Is Incorrect
In the text on pages 80 and 81, the author suggests creating a table similar to the one shown on the bottom of page 81. When you create the table using the suggested formula, it will not match the table shown on the bottom of page 81. The numbers are not correct when the "number of incidents" exceeds 120. The table should have the following contents:
| 5 | 6 | 7 | 8 | 9 | 10 | 12 | 15 | 20 | 25 | 30 | 45 | 60 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 50 | 1.3 | 1.5 | 1.8 | 2.0 | 2.3 | 2.5 | 3.0 | 3.8 | 5.1 | 6.3 | 7.6 | 11.4 | 15.2 |
| 60 | 1.5 | 1.8 | 2.1 | 2.4 | 2.7 | 3.0 | 3.6 | 4.5 | 6.1 | 7.6 | 9.1 | 13.6 | 18.2 |
| 70 | 1.8 | 2.1 | 2.5 | 2.8 | 3.2 | 3.5 | 4.2 | 5.3 | 7.1 | 8.8 | 10.6 | 15.9 | 21.2 |
| 80 | 2.0 | 2.4 | 2.8 | 3.2 | 3.6 | 4.0 | 4.8 | 6.1 | 8.1 | 10.1 | 12.1 | 18.2 | 24.2 |
| 90 | 2.3 | 2.7 | 3.2 | 3.6 | 4.1 | 4.5 | 5.5 | 6.8 | 9.1 | 11.4 | 13.6 | 20.5 | 27.3 |
| 100 | 2.5 | 3.0 | 3.5 | 4.0 | 4.5 | 5.1 | 6.1 | 7.6 | 10.1 | 12.6 | 15.2 | 22.7 | 30.3 |
| 110 | 2.8 | 3.3 | 3.9 | 4.4 | 5.0 | 5.6 | 6.7 | 8.3 | 11.1 | 13.9 | 16.7 | 25.0 | 33.3 |
| 120 | 3.0 | 3.6 | 4.2 | 4.8 | 5.5 | 6.1 | 7.3 | 9.1 | 12.1 | 15.2 | 18.2 | 27.3 | 36.4 |
| 130 | 3.3 | 3.9 | 4.6 | 5.3 | 5.9 | 6.6 | 7.9 | 9.8 | 13.1 | 16.4 | 19.7 | 29.5 | 39.4 |
| 140 | 3.5 | 4.2 | 4.9 | 5.7 | 6.4 | 7.1 | 8.5 | 10.6 | 14.1 | 17.7 | 21.2 | 31.8 | 42.4 |
| 150 | 3.8 | 4.5 | 5.3 | 6.1 | 6.8 | 7.6 | 9.1 | 11.4 | 15.2 | 18.9 | 22.7 | 34.1 | 45.5 |
| 160 | 4.0 | 4.8 | 5.7 | 6.5 | 7.3 | 8.1 | 9.7 | 12.1 | 16.2 | 20.2 | 24.2 | 36.4 | 48.5 |
Microsoft Press is committed to providing informative and accurate books. All comments and corrections listed above are ready for inclusion in future printings of this book. If you have a later printing of this book, it may already contain most or all of the above corrections.
Additional query words: 1-57231-582-2 EUBOOK
Keywords: kbdocerr KB184449
