Microsoft KB Archive/939273

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Article ID: 939273

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional



SYMPTOMS

You cannot deploy software updates on a computer that is running Microsoft Windows XP or Microsoft Windows Server 2003. Additionally, a Svchost.exe process may close unexpectedly.

When this problem occurs, an event that resembles the following is logged in the Application log: Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: Date
Time: Time
User: N/A
Computer: Computer
Description:
Faulting application svchost.exe, version Version, faulting module msi.dll, version Version, fault address Address.


CAUSE

This problem occurs because of an access violation in the Msi.dll module.

RESOLUTION

Windows XP

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows XP Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

322389 How to obtain the latest Windows XP service pack


Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows XP, x86-based versions

File name File version File size Date Time Platform
Msi.dll 3.1.4000.4104 2,854,912 26-Jun-2007 05:53 x86

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 2 installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 2, x86-based versions

File name File version File size Date Time Platform
Msi.dll 3.1.4000.4104 2,854,912 22-Jun-2007 04:36 x86

Windows Server 2003 with Service Pack 2, x64-based versions

File name File version File size Date Time Platform SP requirement Service branch
Msi.dll 3.1.4000.4104 4,492,288 21-Jun-2007 15:40 x64 SP2 Not applicable
Wmsi.dll 3.1.4000.4104 2,854,912 21-Jun-2007 15:40 x86 SP2 WOW

Windows Server 2003 with Service Pack 2, Itanium-based versions

File name File version File size Date Time Platform SP requirement Service branch
Msi.dll 3.1.4000.4104 5,993,984 21-Jun-2007 15:41 IA-64 SP2 Not applicable
Wmsi.dll 3.1.4000.4104 2,854,912 21-Jun-2007 15:41 x86 SP2 WOW


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates



Additional query words: av msi

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinxppresp3fix kbexpertiseinter kbexpertisebeginner kbhotfixserver kbwinserv2003postsp2fix KB939273