Microsoft KB Archive/936750

Knowledge Base

Error message when you try to export a list or a report from Accounting Professional 2007 or from Accounting Express 2007 to Excel 2007: "There was a problem starting Excel"

Article ID: 936750

Article Last Modified on 8/15/2007

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APPLIES TO

• Microsoft Office Accounting Professional 2007
• Microsoft Office Accounting Express 2007

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SYMPTOMS

When you try to export a list or a report from Microsoft Office Accounting Professional 2007 or from Microsoft Office Accounting Express 2007 to Microsoft Office Excel 2007, you receive the following error message:

There was a problem starting Excel

CAUSE

This problem occurs if Excel 2007 is configured to run in compatibility mode.

RESOLUTION

To resolve this problem, follow these steps:

1. Start Excel 2007.
2. Click the Microsoft Office Button, and then click Excel Options.
3. Click the Save tab, and then click Excel Workbook (*.xlsx) in the Save files in this format list.
4. Click OK.
5. Exit Excel 2007.

Keywords: kberrmsg kbtshoot kbprb kbmbsmigrate KB936750

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