Microsoft KB Archive/934629

Knowledge Base

Error message in the Event Viewer after the Zune software installation fails: "Error 1303. The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\My Music\ZuneSyncPlaylists"

Article ID: 934629

Article Last Modified on 6/25/2007

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APPLIES TO

• Zune software
• Zune Live

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SYMPTOMS

When you try to install the Zune software, you experience the following symptoms:

• The installation program stops at 95 percent completion, the installation program closes, and then you receive the following error message:

  An error occurred while installing the Zune software. Close all open applications, restart your computer, and try again.

• After you restart the computer and start to install the Zune software again, you receive the same error message again.
• You receive the following error message in the Event Viewer:

  Error 1303. The installer has insufficient privileges to access this directory: C:\Documents and Settings\All Users\Documents\My Music\ZuneSyncPlaylists.

CAUSE

This problem occurs if the Zune software installation process cannot copy files to folders that are required on the hard disk to install the software. Typically, this occurs if the required folders have permissions set that prohibit the files from being installed.

THINGS TO TRY

1. Reset the permissions for the folders that are required to install the Zune software. To do this, follow these steps:
   1. Click Start, click Run, type cmd, and then click OK.
   2. At the command prompt, type the following commands, and then press ENTER after each line.

      Note Each new line begins with the command "cacls".

      Microsoft Windows XP Home Edition
      
      Type the following commands:

      cacls.exe "%ALLUSERSPROFILE%\Documents" /T /G
      BUILTIN\Administrators:F
      cacls.exe "%ALLUSERSPROFILE%\Documents" /T /E /G System:F
      cacls.exe "%ALLUSERSPROFILE%\Documents" /T /E /G BUILTIN\Users:R
      cacls.exe "%ALLUSERSPROFILE%\Documents" /T /E /G Everyone:C

      Microsoft Windows XP Professional
      
      Type the same commands that are listed for Windows XP Home Edition, and then type the following additional command:

      cacls.exe "%ALLUSERSPROFILE%\Documents" /T /E /G "BUILTIN\Power Users":C

2. Try to install the Zune software again.

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB934629

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