Microsoft KB Archive/934275

Knowledge Base

You cannot watch streaming video or download a file after you install Windows Internet Explorer 7

Article ID: 934275

Article Last Modified on 10/11/2007

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APPLIES TO

• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Starter
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows XP Professional x64 Edition
• Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
• Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
• Microsoft Windows Server 2003, Datacenter x64 Edition
• Microsoft Windows Server 2003, Enterprise x64 Edition
• Microsoft Windows Server 2003, Standard x64 Edition
• Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
• Microsoft Windows Server 2003, Enterprise Edition
• Microsoft Windows Server 2003, Standard Edition (32-bit x86)
• Microsoft Windows Server 2003, Web Edition

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SYMPTOMS

After you install Windows Internet Explorer 7, you may experience either of the following symptoms:

• Symptom 1
  
  When you try to download files by using Microsoft Windows Media Player, you may receive an error message that resembles the following:

  Windows Media Player cannot access the file. The file might be in use, you might not have access to the computer where the file is stored, or your proxy settings might not be correct.

  If you click the option to request more information, you may receive a message that resembles the following:

  You've encountered error message C00D11D2 while using Windows Media Player. The following information might help you troubleshoot the issue.
  
  Cannot access the file
  Windows Media Player cannot access the file. You might encounter this error message for one of the following reasons:

  • This file is currently in use. Close the file, and then try again.
  • You do not have permission to access the server or other location where the file is stored. Verify that you have the appropriate access rights, and then try again.
  • You do not have permission to access the proxy server. Verify that you have the appropriate access rights, and then try again
  • You are trying to rip a track from a CD to your hard disk and you do not have permission to rip to the specified hard disk location. Verify that you have the appropriate access rights, and then try again. If the problem persists, try ripping to another folder.

  
  

• Symptom 2
  
  When you try to watch a streaming video from a streaming service in Windows Media Player or in Internet Explorer 7, the streaming video does not play to the end of the video.

These problems may occur if the following conditions are true:

• Windows Media Player downloads files by using a server-side playlist (SSPL).
• The server is running Microsoft Windows Server 2003 and Windows Media Services 9 Series.
• The Windows Media Services 9 Series server has fast-cache enabled.
• You try two times to download a file that has the same URL name. Or you try two times to stream a video that has the same URL name.

RESOLUTION

Security update information

To resolve this problem, install the most current cumulative security update for Internet Explorer. To install the most current updates, visit the following Microsoft Web site:

http://windowsupdate.microsoft.com

For more technical information about the most current cumulative security update for Internet Explorer, visit the following Microsoft Web site:

http://www.microsoft.com/technet/security/current.aspx

Note This fix was first included in security update 933566 (MS07-033). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

933566 MS07-033: Cumulative Security Update for Internet Explorer

Hotfix information

Windows Vista

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Jsproxy.dll	7.0.6000.20578	27,648	13-Apr-2007	02:37	x86
Update.mum	Not Applicable	2,025	13-Apr-2007	10:16	Not Applicable
Wininet.dll	7.0.6000.20578	823,808	13-Apr-2007	02:38	x86
Wininetplugin.dll	1.0.0.1	64,512	13-Apr-2007	02:38	x86
X86_52dafee8e9a83e271f6abfa479159932_31bf3856ad364e35_6.0.6000.20578_none_3c5aae07d5354d31.manifest	Not Applicable	726	13-Apr-2007	10:16	Not Applicable
X86_microsoft-windows-i..tocolimplementation_31bf3856ad364e35_6.0.6000.20578_none_0048a0b2bdfbb4c0.manifest	Not Applicable	56,602	13-Apr-2007	10:20	Not Applicable

Windows XP

Prerequisites

To apply this hotfix, you must have Windows XP with Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Wininet.dll	7.0.6000.20579	823,808	19-Apr-2007	18:12	x86

Windows Server 2003

Prerequisites

To apply this hotfix, you must have Windows Server 2003 with Service Pack 1 (SP1) or Windows Server 2003 with Service Pack 2 (SP2) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Wininet.dll	7.0.6000.20579	823,808	19-Apr-2007	21:36	x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Fast Streaming with Windows Media 9 Series, visit the following Microsoft Web page:

http://www.microsoft.com/windows/windowsmedia/technologies/bettertogether.aspx

For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: kbbug kbfix kbqfe atdownload kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix kbwinvistapostrtmfix KB934275

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