Microsoft KB Archive/934082

Knowledge Base

MMC may crash when you try to add the ProClarity Analytics Server Administration Tool

Article ID: 934082

Article Last Modified on 10/31/2007

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APPLIES TO

• ProClarity Analytics Server 6.2
• ProClarity Analytics Server 6.3

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SYMPTOMS

Consider the following scenario. The following applications are installed on the same server:

• Microsoft SQL Server 2000 Analysis Services
• Microsoft ProClarity Analytics Server 6.3 or ProClarity Analytics Server 6.2

You try to add the Analytics Server Administration Tool in Microsoft Management Console (MMC). In this scenario, MMC may crash, and the MMC window may disappear.

CAUSE

This issue occurs because an interaction between the PSIweb.dll file and the SQLmmc.dll file causes a heap corruption.

WORKAROUND

To work around this issue, follow these steps:

1. Before you start MMC, rename the SQLmmc.dll file.
   
   Alternatively, unregister the SQLmmc.dll file. To unregister the SQLmmc.dll file, run the following command at a command prompt:

   regsvr32 -u "C:\Program Files\Microsoft SQL Server\80\Tools\Binn\SQLmmc.dll"

2. Add the Analytics Server Administration Tool in MMC.
3. After the Analytics Server Administration Tool is created, rename the SQLmmc.dll file to the original name.
   
   Alternatively, register the SQLmmc.dll file. To register the SQLmmc.dll file, run the following command at a command prompt:

   regsvr32 "C:\Program Files\Microsoft SQL Server\80\Tools\Binn\SQLmmc.dll"

Keywords: kbtshoot kbprb kbexpertiseadvanced KB934082

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