Article ID: 933726
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
You reply to an e-mail message by using Microsoft Office Outlook Web Access. Alternatively, you view the messages in the Sent Items folder in Outlook Web Access. When you do this, you cannot see the SMTP addresses of external contacts in the e-mail message.
Additionally, you cannot add an external sender to your personal contacts list when you reply to the e-mail message, or when you view the message in your Sent Items folder by opening the properties of the sender.
This problem occurs if the following conditions are true:
- You installed a hotfix that contains version 6.5.7651.26 or a later version of the Davex.dll file. For example, you installed hotfix 924334.
- You sent an e-mail message to an external contact that is not listed in the Active Directory directory service.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Because of file dependencies, this hotfix requires that Microsoft Exchange Server 2003 Service Pack 2 and hotfix 924334 be installed on the server.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
For more information about hotfix 924334, click the following article number to view the article in the Microsoft Knowledge Base:
924334 The Compose Message form stops responding after you install Internet Explorer 7.0 and the S/MIME control on an Outlook Web Access client in Exchange Server 2003
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Davex.dll | 6.5.7652.18 | 1,131,008 | 21-Mar-2007 | 18:00 | x86 |
| Exoledb.dll | 6.5.7652.18 | 2,617,856 | 21-Mar-2007 | 18:00 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional query words: SMIME owa
Keywords: kbexchowa kbexpertiseinter kbhotfixserver kbqfe KB933726
