Article ID: 933704
Article Last Modified on 8/15/2007
APPLIES TO
- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2007
SYMPTOMS
When you try to import a PayPal Payments file in Microsoft Office Accounting Professional 2007 or in Microsoft Office Accounting Express 2007, you receive the following error message:
CAUSE
This problem occurs because you can only import payments from PayPal to Accounting Professional 2007 or to Accounting Express 2007 if the customer clicked the customized PayPal button. The customized PayPal button is located on the invoice that was e-mailed to the customer from Accounting Professional 2007 or from Accounting Express 2007.
RESOLUTION
To import PayPal payments from a customer, you must e-mail the customer their invoice with a customized PayPal button. Then, the customer must click the customized PayPal button within the invoice to be sent to the PayPal Web site. When the customer is in the PayPal Web site, they can make their payment.
For more information about how to set up an invoice with a customized PayPal button, see the topic "Select a PayPal Payments button image to use in e-mail invoices" in Accounting Professional 2007 Help or in Accounting Express 2007 Help.
MORE INFORMATION
PayPal is a popular Web-based payment method that is used by consumers and small businesses. When you install and enable the PayPal Payments add-in, you can add a customized PayPal button for your e-mailed invoices and for your invoice templates.
Additionally, you can receive payments through PayPal. You can apply those payments to invoices in Accounting Professional 2007 and in Accounting Express 2007.
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