Microsoft KB Archive/933651

Knowledge Base

You receive an error message when you try to open an e-mail message while it is downloading on a Windows Mobile 5.0-based device

Article ID: 933651

Article Last Modified on 8/30/2007

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APPLIES TO

• Windows Mobile 5.0 for Pocket PC
• Windows Mobile 5.0 for Pocket PC Phone Edition

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SYMPTOMS

When you try to open an e-mail message while the e-mail message is downloading on a Microsoft Windows Mobile 5.0-based device, you may receive an error message that resembles one of the following messages:

Message 1

Message cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.

Message 2

A problem has occurred with gwes.exe.

WORKAROUND

To work around this problem, do not try to open the e-mail message while it is downloading.

MORE INFORMATION

Steps to reproduce the problem

1. Configure the mobile device for push mail. Also, configure the device to download only headers.
2. Send an e-mail message to the device. Include one or more attachments in the e-mail message.
3. Tap Send/Receive to download the e-mail message to the device.
4. Open the message, tap Get entire message, and then close the message.
5. Tap Send/Receive to download the e-mail attachments to the device.
6. When the status says Receiving 1 of 1, tap the message to open it.
7. You will see one of the error messages that are mentioned in the "Symptoms" section.

Keywords: kbexpertiseinter kbexpertisebeginner kbtshoot kbprb KB933651

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