Microsoft KB Archive/933188

Knowledge Base

Error message in Event Viewer when you try to install the Zune software on a Windows Vista-based computer: "Error 1321. Installer has insufficient privileges to modify this file: c:\windows\system32\macromed\flash\flasutil9b.exe"

Article ID: 933188

Article Last Modified on 4/25/2007

---

APPLIES TO

• Zune software

---

SYMPTOMS

When you try to install the Zune software on a Windows Vista-based computer, you experience the following symptoms:

• The installation program stops and closes, and then you receive the following error message:

  An error occurred while installing the Zune software. Close all open applications, restart your computer, and try again

• After you restart the computer and then again start to install the Zune software, you receive the same error message.
• You receive the following error message in Event Viewer:

  Zune -- Error 1321. Installer has insufficient privileges to modify this file: c:\windows\system32\macromed\flash\flasutil9b.exe

CAUSE

This behavior occurs if the Zune software installation process cannot copy files to a folder because the folder does not have the correct permissions. Typically, this issue is caused by the Adobe Flash Player ActiveX control.

THINGS TO TRY

1. Uninstall the Adobe Flash Player ActiveX control. To do this, follow these steps:
   1. Click Start, type appwiz.cpl in the Start Search box, and then press ENTER.
   2. From the list of installed programs, click Adobe Flash Player 9 ActiveX, and then click Uninstall.
      If you are prompted for an administrator password or confirmation, type the password or click Continue.
   3. Follow the steps in the wizard to uninstall the application.
2. Again try to install the Zune software.

Keywords: kbzunesoftware kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB933188

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.