Microsoft KB Archive/932741

Knowledge Base

RSS feeds are not updated as expected when you configure them for content in a Windows SharePoint Services 3.0 Web site by using an RSS reader

Article ID: 932741

Article Last Modified on 4/16/2007

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APPLIES TO

• Microsoft Windows SharePoint Services 3.0

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SYMPTOMS

You configure Really Simple Syndication (RSS) feeds for content in a Microsoft Windows SharePoint Services 3.0 Web site by using an RSS reader, such as Microsoft Office Outlook 2007 or Windows Internet Explorer 7. However, the RSS feeds are not updated as expected. Additionally, you experience one or more of the following symptoms:

• If you subscribed to the RSS feed and you try to view it in Internet Explorer 7, you receive the following error message:

  This feed contains errors. Internet Explorer will try updating this feed again later

• If you did not subscribe to the RSS feed and you try to view it in Internet Explorer 7, you receive the following error message:

  Internet Explorer cannot display this feed.
  This feed contains code errors.

• You receive an error message that resembles the following in the Outlook Send/Receive dialog box in Outlook 2007:

  Task 'RSS Feeds" reported error (Ox8020000F) : 'The operation failed. An object cannot be found.'

• If you run a program that uses the Microsoft Windows RSS platform, you receive the following error message:

  Normalization Failed

CAUSE

This issue occurs if one of the following conditions is true:

• The client has not requested a new RSS feed from the Web site in more than 15 days, regardless of whether content in the Web site changed. The 15-day period is configurable by the administrator for the Web application. To configure this period, follow these steps:
  1. Open SharePoint 3.0 Central Administration.
  2. Click Application Management.
  3. In the SharePoint Web Application Management section, click Web application general settings.
  4. In the Change Log section, adjust the number of days between requests that the client makes for RSS feeds. The default value is 15 days.
• The Web site was restored from backup. In this scenario, Windows SharePoint Services 3.0 clears the change log. Then, it updates the change log with the time stamp of the restore operation. Users who subscribed to an RSS feed on the restored Web site experience the symptoms in the "Symptoms" section.

WORKAROUND

To work around this issue, remove the RSS feed in the RSS reader. Then, re-subscribe to the RSS feed in the RSS reader. This procedure clears the ETag field.

MORE INFORMATION

For more information about how to work with RSS feeds in Windows SharePoint Services 3.0, visit the following Microsoft Web site:

http://office.microsoft.com/en-us/help/HA100214251033.aspx?pid=CL100605171033

Additional query words: wss web xml outdated stale

Keywords: kberrmsg kbexpertiseinter kbprb kbtshoot KB932741

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