Microsoft KB Archive/932696

Knowledge Base

Error message when you start Encarta 2006 on a Windows XP SP2-based computer: "Macromedia Flash Player 7.0 is not installed in this computer"

Article ID: 932696

Article Last Modified on 4/24/2007

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APPLIES TO

• Microsoft Encarta 2006

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SYMPTOMS

When you start Microsoft Encarta 2006 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you may receive one of the following error messages even though Macromedia Flash Player is already installed:

Macromedia Flash Player 7.0 is not installed in this computer. Click Change in Add or Remove Programs or Add or Remove Application from Control Panel to execute setup again, select Restore. Then follow the steps on the screen and install Flash.

Macromedia Shockwave Player 10 is not installed in this computer. Click Change in Add or Remove Programs or Add or Remove Application from Control Panel to execute setup again, select Restore. Then follow the steps on the screen and install Shockwave.

CAUSE

This issue occurs when the MS06-020 (913433) security fix is installed on a Windows XP SP2-based computer. The MS06-020 security fix prevents Macromedia Flash Player or earlier versions of Adobe Flash Player from installing.

RESOLUTION

To resolve this issue, remove the currently installed version of Macromedia Flash Player or Adobe Flash Player. Then install the latest version of the Adobe Flash Player. To do this, follow these steps:

1. Remove Macromedia Flash Player or remove Adobe Flash Player. For information about how to do this, visit the following Adobe Web site:

   http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

   Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
2. Install the latest Adobe Flash Player. To do this, visit the following Adobe Web site:

   http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional query words: macro media

Keywords: kberrmsg kbexpertisebeginner kbtshoot kbprb KB932696

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