Article ID: 932642
Article Last Modified on 3/21/2007
APPLIES TO
- Microsoft Antigen for Exchange
- Microsoft Antigen for SMTP Gateways
SYMPTOMS
You may experience one or more of the following symptoms after you install a Microsoft Antigen 9.0 for Microsoft Exchange-based server:
The following Event ID is logged in the Application log in the Event Viewer:
Event ID: 100
Category: Unknown
Source: StatisticsManagerServer
Type: Warning
Message: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Fri Jan 05 09:37:04 2007 WARN Error hr=0x80040154 Class not registered- Virtual memory is increased in the Antigen Statistics Server service until the memory reaches the virtual memory limit.
- Antigen sends messages to the debugger, and log files are constantly generated.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
There are no prerequisites for installing this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Antigen 9.0 for Exchange
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Antstatsserv.exe | 9.0.1055.68 | 263,680 | 09-Feb-2007 | 08:49 | x86 |
| Statisticsmanager.dll | 9.0.1055.68 | 456,704 | 09-Feb-2007 | 08:49 | x86 |
Microsoft Antigen 9.0 for SMTP Gateways
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Antstatsserv.exe | 9.0.1055.68 | 263,680 | 06-Feb-2007 | 09:12 | x86 |
| Statisticsmanager.dll | 9.0.1055.68 | 456,704 | 06-Feb-2007 | 09:12 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbexpertiseinter kbqfe kbhotfixserver KB932642
