Microsoft KB Archive/932397

Knowledge Base

Error when you try to install or deploy Microsoft Antigen Enterprise Manager or Sybari Enterprise Manager in a clustered environment

Article ID: 932397

Article Last Modified on 8/1/2007

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APPLIES TO

• Microsoft Antigen Enterprise Manager 9.0
• Sybari Enterprise Manager 1.1

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SYMPTOMS

When you try to install or deploy Microsoft Antigen Enterprise Manager or Sybari Enterprise Manager in a clustered environment, the following error message is logged in the Application event log:

Event Type: Error
Event Source: StatisticsManagerServer
Event Category: None
Event ID: 100

Description: The description for Event ID ( 100 ) in Source ( StatisticsManagerServer ) cannot be found.

CAUSE

This behavior occurs because the Microsoft Antigen Enterprise Manager or the Sybari Enterprise Manager is not supported in clustered environments. The AntigenStatisticsService error is related to the Sybari Enterprise Manager and the Antigen Enterprise Manager. For example, the AntigenStatisticsService is needed only if you are using the Sybari Enterprise Manager or the Antigen Enterprise Manager. If you are not running this product, these entries in the event log can be ignored.

WORKAROUND

If you want to completely stop the entries, open the registry. Locate and then click the HKLM/Software/Sybari Software registry key. The value of TraceEventLog is set to 1. Change this to 0, and then restart AntigenStatisticsService.

STATUS

This behavior is by design.

Keywords: kbtshoot kbprb kbexpertiseinter KB932397

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