Microsoft KB Archive/931831

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Article ID: 931831

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition



SYMPTOMS

An access violation occurs when you use Microsoft Network Monitor 2.0 to examine captured data on a computer that is running an x64-based version of Microsoft Windows Server 2003.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows Server 2003 with Service Pack 1 or Windows Server 2003 with Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003 with Service Pack 1, x64-based versions
File name File version File size Date Time Platform SP requirement Service branch
Nmapi.dll 5.2.3790.2876 130,048 06-Feb-2007 05:16 x64 SP1 SP1QFE
Windows Server 2003 with Service Pack 2, x64-based versions
File name File version File size Date Time Platform SP requirement Service branch
Nmapi.dll 5.2.3790.4017 130,048 06-Feb-2007 06:28 x64 SP2 SP2QFE


WORKAROUND

To work around this problem, use Network Monitor 3.0 instead of Network Monitor 2.0. To obtain Network Monitor 3.0, visit the following Microsoft Web site:

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



Additional query words: av netmon 2.0 x64

Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB931831