Article ID: 93176
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.0
- Microsoft Mail Client 3.2
This article was previously published under Q93176
SYMPTOMS
If you follow the directions on the MAPI technical reference disk (included with Microsoft Mail for Windows versions 3.0, 3.0b and 3.2) to create and use HELPREQ.EXE, you may receive the following error after you try to send a help request to yourself:
CAUSE
HELPREQ.EXE does not deliver the help request correctly because the code in the HELPREQ.C F ProcessHelpRequest section interchanges the recipient name and the recipient address values. It doesn't work when you send Mail to an address such as /network/postoffice/johndoe. It does work correctly when you send Mail to a resolved name (such as John Doe), contrary to what is listed on page 40 of the Microsoft Mail 3.0 "Technical Reference."
The Microsoft Mail "Technical Reference" also shows incorrect syntax for the address, omitting "ms:". It should be "ms:network/postoffice/johndoe" instead of "/network/postoffice/johndoe".
STATUS
Microsoft has confirmed this to be a problem in Microsoft Mail for Windows versions 3.0, 3.0b, and 3.2. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.
RESOLUTION
You can resolve this problem by interchanging the values for "recip.lpszName" and "recip.lpszAddress" in the following section of code in HELPREQ.C. The value assignments shown below are correct.
Partial Section of Code for HELPREQ.C
BOOL FProcessHelpRequest(HWND hDlg, BOOL fSend, BOOL fReadDialog)
// Now we need to create a message with this file as the attachment
recip.ulReserved = NULL;
recip.ulRecipClass = MAPI_TO;
GetDlgItemText(hDlg, IDD_TO, szValue, cbValue);
-> recip.lpszName = NULL;
-> recip.lpszAddress = szValue;
Additional query words: 3.00 3.00b 3.20 ErrMsg DocErr
Keywords: KB93176
