Article ID: 931628
Article Last Modified on 2/14/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
On a computer that is running Microsoft Windows Server 2003 for Itanium-based Systems, Disk Management does not display any disks. This problem occurs if the following conditions are true:
- Multiple page files are present on the computer.
- A page file that is not the most recently created page file resides in a path that is not the root of a partition.
When this problem occurs, the following events are logged in the System log:
Event ID: 1
Event Type: Error
Event Source: VDS Basic Provider 1.0
Event Category: None
Event ID: 1
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
Unexpected failure. Error code: 80000002@01040008
Event ID: 17
Event Type: Error
Event Source: Virtual Disk Service
Event Category: None
Event ID: 17
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
VDS fails to launch provider {CA7DE14F-5BC8-48FD-93DE-A19527B0459E}. Error code: 90000002@02000012
CAUSE
This problem occurs because the Virtual Disk Service cannot start.
When Disk Management starts, it tries to start the Virtual Disk Service. However, when the operating system kernel is called to retrieve page file information, a pointer in the operating system kernel is not aligned correctly. Therefore, the Virtual Disk Service cannot start.
WORKAROUND
To work around this problem, make sure that the path of each page file meets either of the following requirements:
- The page file is located in the root of a partition.
- Excluding the root, but including the backslash character, the length of the page file path has a length that is a multiple of 8 characters.
For example, you can create the following page files:
- C:\Pagefile.sys
The page file is located in the root of a partition.
- C:\1234567\Pagefile.sys
The length of "1234567\" is 8 characters.
- C:\1234567\1234567\Pagefile.sys
The length of "1234567\1234567\" is 16 characters.
- C:\1234567-1234567\Pagefile.sys
The length of "1234567-1234567\" is 16 characters.
- C:\ abc\123-456\def\Pagefile.sys
The length of "abc\123-456\def\" is 16 characters.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Keywords: kbtshoot kbexpertiseinter kbprb KB931628
