Microsoft KB Archive/931580

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Error message when you try to start or to load an application in SoftGrid Client: "An unexpected error occurred. Error code: xxxxxx-xxxxxx07-000D3002"

Article ID: 931580

Article Last Modified on 5/14/2007



APPLIES TO

  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops



SYMPTOMS

When you try to start or to load an application in Microsoft SoftGrid Client, the operation is unsuccessful. Additionally, you receive one of the following error messages:

The SoftGrid Client could not launch application_name.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000D3002

The SoftGrid Client could not load application_name.
An unexpected error occurred. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx07-000D3002

CAUSE

This issue may occur if the following conditions are true:

  • The HREF attribute of the CODEBASE element of the .osd file does not contain a valid RTSP or RTSPS value.
  • You load the application from the command line by using the Sfttray.exe file.
  • The "file://" element that follows "/sftfile" contains some uppercase letters or is missing.


RESOLUTION

To resolve this issue, modify the .osd file by using a text editor such as Notepad to correct the RTSP or RTSPS value.

Examples of the RTSP and RTSPS values are as follows:

HREF="rtsp://%SFT_SOFTGRIDSERVER%:554/Softricity/sft_ea70.v1.sft"
HREF="rtsps://%SFT_SOFTGRIDSERVER%:332/Softricity/sft_ea70.v1.sft"


MORE INFORMATION

For more information about command-line options, click the following article number to view the article in the Microsoft Knowledge Base:

930965 How to import an .sft file from the command line in SoftGrid Client


Keywords: kbtshoot kbexpertiseinter KB931580