Microsoft KB Archive/931579

Knowledge Base

Error message when you try to start an application in SoftGrid Client: "You must restart this session by logging out and logging in again before you can use the SoftGrid Client. Error code: xxxxxx-xxxxxx0E-00002008"

Article ID: 931579

Article Last Modified on 5/14/2007

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APPLIES TO

• Microsoft SoftGrid for Terminal Services
• Microsoft SoftGrid for Windows Desktops

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SYMPTOMS

When you try to start an application in Microsoft SoftGrid Client, the application does not start. Additionally, you receive the following error message:

The SoftGrid Client could not launch application_name.
You must restart this session by logging out and logging in again before you can use the SoftGrid Client.
Error code: xxxxxx-xxxxxx0E-00002008

MORE INFORMATION

This issue may occur if the following conditions are true:

• The SoftGrid Client was installed during a remote desktop session.
  
  When you install the SoftGrid Client during a remote desktop session, the SoftGrid Client requires that you log out and then log back in again before you start any applications.
• The DriveLetter registry value was modified and the system was not restarted.
  
  The DriveLetter registry value is located under the following registry subkey:

  HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\AppFS

  When you change the value data of this registry value, you must restart the SoftGrid Client for the change to take effect.

Keywords: kbexpertiseinter kbtshoot KB931579

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