Microsoft KB Archive/931479

From BetaArchive Wiki
The printable version is no longer supported and may have rendering errors. Please update your browser bookmarks and please use the default browser print function instead.
Knowledge Base


The print server experiences a Stop error when you use the Point and Print feature to print to a shared printer in Windows Vista

Article ID: 931479

Article Last Modified on 4/10/2007



APPLIES TO

  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Media Center Edition 2002
  • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)



SYMPTOMS

When you use the Point And Print feature in Windows Vista to try to print to a shared printer, the print server experiences a Stop error. You receive one of the following Stop error messages on the print server:

Error message 1


      • Stop 0x000000D6

Error message 2


      • Stop 0x00000019

You experience this problem if the following conditions are true:

  • The print server is running Microsoft Windows Server 2003 or Microsoft Windows XP.


Note Typically, this problem occurs when the print server is running a Japanese version of Windows, and the print server is configured to use the Japanese (Japan) locale.

  • The client computer does not render the print job.


By default, the Windows Vista print spooler uses client-side rendering. However, the print job is rendered on the server if client-side rendering is turned off, or if the print spooler detects that the client's print driver does not support client-side rendering.


CAUSE

This problem occurs because the Win32k.sys driver cannot parse the spool file that the Windows Vista-based computer creates.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Point and Print feature, visit the following Microsoft Web sites:

Keywords: kbprb kbtshoot kbexpertiseinter kbprint KB931479