Microsoft KB Archive/931476

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Article ID: 931476

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems



SYMPTOMS

When a program on a Microsoft Windows Server 2003-based computer is automatically stopped, an access violation occurs. For example, if the system is configured to automatically start and then stop a particular program every day, this problem occurs.

Note This problem occurs even if you have applied the hotfix that is described in the following Microsoft Knowledge Base article:

919881 An access violation occurs when a program is automatically stopped on a Windows Server 2003-based computer


RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the hotfix in the following Microsoft Knowledge Base article:

919881 An access violation occurs when a program is automatically stopped on a Windows Server 2003-based computer


File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
File name File version File size Date Time Platform SP requirement Service branch
Msctf.dll 5.2.3790.632 295,424 16-Jan-2007 06:37 x86 None RTMQFE
Msctf.dll 5.2.3790.2861 318,976 16-Jan-2007 06:56 x86 SP1 SP1QFE
Msctf.dll 5.2.3790.4005 316,928 16-Jan-2007 06:45 x86 SP2 SP2QFE
Windows Server 2003, Itanium-based versions
File name File version File size Date Time Platform SP requirement Service branch
Msctf.dll 5.2.3790.632 952,320 15-Jan-2007 15:18 IA-64 None RTMQFE
Wmsctf.dll 5.2.3790.632 295,424 15-Jan-2007 15:18 x86 None WOW
Msctf.dll 5.2.3790.2861 1,010,176 15-Jan-2007 15:18 IA-64 SP1 SP1QFE
Wmsctf.dll 5.2.3790.2861 318,976 15-Jan-2007 15:18 x86 SP1 WOW
Msctf.dll 5.2.3790.4005 1,010,176 15-Jan-2007 15:22 IA-64 SP2 SP2QFE
Wmsctf.dll 5.2.3790.4005 316,928 15-Jan-2007 15:22 x86 SP2 WOW
Windows Server 2003, x64-based versions
File name File version File size Date Time Platform SP requirement Service branch
Msctf.dll 5.2.3790.2861 634,368 15-Jan-2007 15:18 x64 SP1 SP1QFE
Wmsctf.dll 5.2.3790.2861 318,976 15-Jan-2007 15:18 x86 SP1 WOW
Msctf.dll 5.2.3790.4005 634,368 15-Jan-2007 15:23 x64 SP2 SP2QFE
Wmsctf.dll 5.2.3790.4005 316,928 15-Jan-2007 15:23 x86 SP2 WOW


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB931476