Microsoft KB Archive/931400

Knowledge Base

Text is missing in the description of the Enable Customer Experience Improvement Program setting in the Office Customization Tool in the 2007 Office system

Article ID: 931400

Article Last Modified on 12/5/2007

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APPLIES TO

• Microsoft Office Basic 2007
• Microsoft Office Enterprise 2007
• Microsoft Office Home and Student 2007
• Microsoft Office Professional 2007
• Microsoft Office Professional Plus 2007
• Microsoft Office Standard 2007
• Microsoft Office Ultimate 2007
• Microsoft Office Access 2007
• Microsoft Office Excel 2007
• Microsoft Office OneNote 2007
• Microsoft Office Outlook 2007
• Microsoft Office PowerPoint 2007
• Microsoft Office Project Professional 2007
• Microsoft Office Project Standard 2007
• Microsoft Office Publisher 2007
• Microsoft Office SharePoint Designer 2007
• Microsoft Office Visio Professional 2007
• Microsoft Office Visio Standard 2007
• Microsoft Office Word 2007

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SYMPTOMS

A documentation error occurs in the Office Customization Tool (OCT) in the 2007 Microsoft Office system. Text is missing in the description of the Enable Customer Experience Improvement Program setting in the OCT.

RESOLUTION

This problem is corrected in an updated set of OPA files. To resovles this problem, follow these steps:

1. Download the AdminTemplates.exe file. To do this, visit the following Microsoft Web site:

   http://www.microsoft.com/downloads/details.aspx?FamilyID=92d8519a-e143-4aee-8f7a-e4bbaeba13e7&DisplayLang=en

   Note This download includes an \Admin folder that has an updated Office Customization Tool.
2. Double-click the AdminTemplates.exe file.
3. When you are prompted, select an empty folder to extract the files.
4. Copy the \Admin folder to the folder that stores the original 2007 Office system installation source. When you are prompted to overwrite the existing files and folders, click Yes to all.

MORE INFORMATION

To view the description of the Enable Customer Experience Improvement Program setting, follow these steps:

1. Start the OCT. To do this, follow these steps:
   1. Click Start, click Run, type the following line in the Open box, and then click OK:

      Path\setup.exe /admin

      Note Path is the path of the 2007 Office system installation source.
   2. In the Select Product dialog box, click OK.
2. Under Features, click Modify user settings.
3. Expand Microsoft Office 2007 system, expand Privacy, and then click Trust Center.
4. Click Enable Customer Experience Improvement Program.

The description is displayed in the box at the bottom of the OCT program window. The last sentence of the description is truncated. The description appears as follows:

You are participating in the Office Customer Experience Improvement Program. Data is collected anonymously and is used to improve Microsoft Office. This feature does not collect your name, address, or any other contact information except the IP address used to send you the file. The feature is controlled by the user through the application options dialog box. However, it can be disabled by group policy.

Note: Each user will be shown an Opt-in Wizard on first run. The Opt-in Wizard will provide choices to the user to opt into services such as Microsoft Update, Customer Experience Improvement Program, Office Diagnostics (Automatically receive small updates to improve reliability) and Online Help (Online content options) that will help improve their Office experience. To turn off the Opt-in Wizard on first run you will need to turn off or disable all of the individual options. To disable the Microsoft Update option you will need to use the Group Policy Object Editor (Gpedit.msc). The corresponding policy is

The description should have appeared as follows:

You are participating in the Office Customer Experience Improvement Program. Data is collected anonymously and is used to improve Microsoft Office. This feature does not collect your name, address, or any other contact information except the IP address used to send you the file. The feature is controlled by the user through the application options dialog box. However, it can be disabled by group policy.

Note: Each user will be shown an Opt-in Wizard on first run. The Opt-in Wizard will provide choices to the user to opt into services such as Microsoft Update, Customer Experience Improvement Program, Office Diagnostics (Automatically receive small updates to improve reliability) and Online Help (Online content options) that will help improve their Office experience. To turn off the Opt-in Wizard on first run, use the Disable Opt-in Wizard on First Run setting.

The Office Customization Tool is available only in the volume license versions of the 2007 Microsoft Office system. For more information, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/8faae8a0-a12c-4f7b-839c-24a66a531bb51033.mspx

For more information about the OCT, visit the following Microsoft Web site:

http://technet2.microsoft.com/Office/en-us/library/8faae8a0-a12c-4f7b-839c-24a66a531bb51033.mspx?mfr=true

Additional query words: PPT2007 PowerPoint2007 XL2007 Excel2007 WD2007 Word2007 Office2007 OFF2007 Office 2007 OneNote2007 Project2007 Visio2007 Access2007 Publisher2007 SharePointDesigner2007 SPD2007 truncate truncated

Keywords: kbinfo kbtshoot kbprb kbexpertisebeginner KB931400

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