Microsoft KB Archive/931309

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Article ID: 931309

Article Last Modified on 10/11/2007



APPLIES TO

  • Microsoft Windows Server 2003 Service Pack 2, when used with:
    • Microsoft Windows Server 2003, Datacenter x64 Edition
    • Microsoft Windows Server 2003, Enterprise x64 Edition
    • Microsoft Windows Server 2003, Standard x64 Edition
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Standard Edition (32-bit x86)
    • Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Web Edition
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition



SYMPTOMS

In a cluster environment that consists of Microsoft Windows Server 2003-based domain controllers, the Local Security Authority Service (Lsass.exe) process is running on the domain controllers. The Lsass.exe process shows extensive memory usage. Then, the Lsass.exe process stops responding, and you may have to restart the domain controllers in the cluster.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2) installed on the computer.
For more information about how to obtain Windows Server 2003 Service Pack 1 (SP1) or Windows Server 2003 Service Pack 2 (SP2), click the following article numbers to view the articles in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003


914961 General information regarding Windows Server 2003 Service Pack 2


Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Server 2003, x86-based versions
File name File version File size Date Time Platform SP requirement Service branch
Kerberos.dll 5.2.3790.2885 351,744 21-Feb-2007 10:45 x86 SP1 SP1QFE
Msv1_0.dll 5.2.3790.2885 144,384 21-Feb-2007 10:45 x86 SP1 SP1QFE
Kerberos.dll 5.2.3790.4027 351,232 21-Feb-2007 10:37 x86 SP2 SP2QFE
Msv1_0.dll 5.2.3790.4027 143,360 21-Feb-2007 10:37 x86 SP2 SP2QFE
Windows Server 2003, Itanium-based versions
File name File version File size Date Time Platform SP requirement Service branch
Kerberos.dll 5.2.3790.2886 966,144 20-Feb-2007 21:36 IA-64 SP1 SP1QFE
Msv1_0.dll 5.2.3790.2886 388,608 20-Feb-2007 21:36 IA-64 SP1 SP1QFE
Wkerberos.dll 5.2.3790.2885 351,744 20-Feb-2007 21:36 x86 SP1 WOW
Wmsv1_0.dll 5.2.3790.2885 144,384 20-Feb-2007 21:36 x86 SP1 WOW
Kerberos.dll 5.2.3790.4027 968,192 20-Feb-2007 21:45 IA-64 SP2 SP2QFE
Msv1_0.dll 5.2.3790.4027 388,608 20-Feb-2007 21:45 IA-64 SP2 SP2QFE
Wkerberos.dll 5.2.3790.4027 351,232 20-Feb-2007 21:45 x86 SP2 WOW
Wmsv1_0.dll 5.2.3790.4027 143,360 20-Feb-2007 21:45 x86 SP2 WOW
Windows Server 2003, x64-based versions
File name File version File size Date Time Platform SP requirement Service branch
Kerberos.dll 5.2.3790.2885 721,920 20-Feb-2007 21:36 x64 SP1 SP1QFE
Msv1_0.dll 5.2.3790.2885 260,096 20-Feb-2007 21:36 x64 SP1 SP1QFE
Wkerberos.dll 5.2.3790.2885 351,744 20-Feb-2007 21:36 x86 SP1 WOW
Wmsv1_0.dll 5.2.3790.2885 144,384 20-Feb-2007 21:36 x86 SP1 WOW
Kerberos.dll 5.2.3790.4027 723,968 20-Feb-2007 21:44 x64 SP2 SP2QFE
Msv1_0.dll 5.2.3790.4027 260,096 20-Feb-2007 21:44 x64 SP2 SP2QFE
Wkerberos.dll 5.2.3790.4027 351,232 20-Feb-2007 21:44 x86 SP2 WOW
Wmsv1_0.dll 5.2.3790.4027 143,360 20-Feb-2007 21:44 x86 SP2 WOW


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Technical support for x64-based versions of Microsoft Windows

If your hardware came with a Microsoft Windows x64 edition already installed, your hardware manufacturer provides technical support and assistance for the Windows x64 edition. In this case, your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation by using unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with a Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware. If you purchased a Windows x64 edition such as a Microsoft Windows Server 2003 x64 edition separately, contact Microsoft for technical support.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

Keywords: kbbug kbfix kbqfe kbpubtypekc kbwinserv2003sp1fix kbexpertiseinter kbhotfixserver kbwinserv2003postsp2fix KB931309