Article ID: 931304
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
Consider the following scenario. You deploy Microsoft Windows Server 2003. You configure the security event logs retention mandate and size mandate for a size that is larger than the default size. The system stops responding during typical usage and event log growth.
In this scenario, the following symptoms occur:
- All processes that depend on the Service Control Manager (SCM) stop responding. For example, the server may eventually stop responding. If the server stops responding, you must restart the server.
- If the server is a cluster node, the server stops responding. Failover to another node may not occur.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.610 | 2,240,512 | 10-Nov-2006 | 11:11 | Not applicable | None | RTMQFE |
| Ntkrnlpa.exe | 5.2.3790.610 | 2,068,992 | 10-Nov-2006 | 10:47 | x86 | None | RTMQFE |
| Ntkrpamp.exe | 5.2.3790.610 | 2,113,536 | 10-Nov-2006 | 10:47 | Not applicable | None | RTMQFE |
| Ntoskrnl.exe | 5.2.3790.610 | 2,206,720 | 10-Nov-2006 | 11:10 | x86 | None | RTMQFE |
| Srv.sys | 5.2.3790.588 | 342,016 | 01-Sep-2006 | 10:14 | x86 | None | RTMQFE |
| Ntkrnlmp.exe | 5.2.3790.2829 | 2,459,648 | 08-Nov-2006 | 17:27 | Not applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2830 | 2,271,232 | 10-Nov-2006 | 14:21 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2829 | 2,311,680 | 10-Nov-2006 | 17:26 | Not applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2829 | 2,419,712 | 08-Nov-2006 | 17:27 | x86 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.4006 | 2,469,888 | 16-Jan-2007 | 14:53 | Not applicable | SP2 | SP2QFE |
| Ntkrnlpa.exe | 5.2.3790.4006 | 2,280,960 | 16-Jan-2007 | 13:48 | x86 | SP2 | SP2QFE |
| Ntkrpamp.exe | 5.2.3790.4006 | 2,321,408 | 16-Jan-2007 | 08:40 | Not applicable | SP2 | SP2QFE |
| Ntoskrnl.exe | 5.2.3790.4006 | 2,430,464 | 16-Jan-2007 | 14:52 | x86 | SP2 | SP2QFE |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.2829 | 4,627,456 | 16-Jan-2007 | 08:59 | x64 | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2829 | 4,482,048 | 16-Jan-2007 | 08:59 | x64 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.4006 | 4,567,040 | 16-Jan-2007 | 09:04 | x64 | SP2 | SP2QFE |
| Ntoskrnl.exe | 5.2.3790.4006 | 4,497,408 | 16-Jan-2007 | 09:04 | x64 | SP2 | SP2QFE |
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Ntkrnlmp.exe | 5.2.3790.610 | 5,619,712 | 16-Jan-2007 | 08:59 | IA-64 | None | RTMQFE |
| Srv.sys | 5.2.3790.588 | 994,816 | 16-Jan-2007 | 08:59 | IA-64 | None | RTMQFE |
| Ntkrnlmp.exe | 5.2.3790.2829 | 6,518,784 | 16-Jan-2007 | 08:59 | IA-64 | SP1 | SP1QFE |
| Ntkrnlmp.exe | 5.2.3790.4006 | 6,535,680 | 16-Jan-2007 | 09:05 | IA-64 | SP2 | SP2QFE |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terms that are used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbbug kbfix kbqfe kbpubtypekc kbexpertiseinter kbhotfixserver KB931304
