Article ID: 931301
Article Last Modified on 10/11/2007
APPLIES TO
- Microsoft Windows Server 2003 Service Pack 2, when used with:
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
When you attach a device that loads the Serial Scanner driver (Serscan.sys) to a computer that is running Microsoft Windows Server 2003 Service Pack 2 (SP2), you experience the following problems:
- Your computer automatically restarts.
After you log on to the computer, you receive an error message that resembles the following:
If the error message remains on the screen, and if you want to see the data that the error report contains, click click here at the bottom of the message box. When you click this button, signature information appears. This signature information resembles the following:
BCCode : 000000c9 BCP1 : 0000021f BCP2 : f1958e80 BCP3 : 87c10f00 BCP4 : 00000000 OSVer : 5_2_3718 SP : 0_0 Product : 272_3
- The computer may stop responding. Additionally, you may receive a Stop error message on a blue screen. The error message resembles the following: This problem may occur when the Driver Verifier utility is turned on.
Notes
- The results of a Stop error message vary according to the computer's system failure settings.
- The parameters that are in the error signature information (BCP
x), and the parameters that are inside the parentheses of the technical information for the Stop error message, may vary according to the computer's configuration.
CAUSE
This problem occurs because the DriverEntry function in the Serscan.sys driver does not fill in the IRP_MJ_SYSTEM_CONTROL I/O request packet (IRP) dispatch routine that is checked by the Driver Verifier utility.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 with SP2 installed on the computer.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Serscan.sys | 5.2.3790.2862 | 22,016 | 16-Jan-2007 | 05:58 | IA-64 | SP1 | SP1QFE |
| Serscan.sys | 5.2.3790.4006 | 22,016 | 16-Jan-2007 | 06:00 | IA-64 | SP2 | SP2QFE |
| Updspapi.dll | 6.3.4.1 | 655,152 | 16-Jan-2007 | 06:02 | IA-64 | None | Not Applicable |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Serscan.sys | 5.2.3790.2862 | 11,776 | 16-Jan-2007 | 05:56 | x64 | SP1 | SP1QFE |
| Serscan.sys | 5.2.3790.4006 | 11,776 | 16-Jan-2007 | 05:59 | x64 | SP2 | SP2QFE |
| Updspapi.dll | 6.3.4.1 | 462,128 | 16-Jan-2007 | 06:03 | x64 | None | Not Applicable |
Windows Server 2003, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Serscan.sys | 5.2.3790.2862 | 9,216 | 16-Jan-2007 | 10:59 | x86 | SP1 | SP1QFE |
| Serscan.sys | 5.2.3790.4006 | 9,216 | 16-Jan-2007 | 14:25 | x86 | SP2 | SP2QFE |
| Updspapi.dll | 6.3.4.1 | 379,184 | 27-Dec-2006 | 07:40 | x86 | None | Not Applicable |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
The Driver Verifier utility may be turned on when the Device Test Manager (DTM) is used to perform the driver reliability tests. The driver reliability tests include the following:
- Device Path Exerciser test
- Common Scenario Stress With IO test
- Sleep Stress With IO test
- Disable Enable With IO test
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: bugcheck bug check crash kernel bluescreen 0xc9
Keywords: kberrmsg kbbug kbfix kbqfe kbpubtypekc kbexpertiseadvanced kbhotfixserver kbwinserv2003postsp2fix KB931301
